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A customer, also client, buyer or purchaser is the buyer or user of the paid products of an individual or organization, mostly called the supplier or seller. This is typically through purchasing or renting goods or services. The word derives from "custom," meaning "habit"; a customer was someone who frequented a particular shop, who made it a habit to purchase goods of the sort the shop sold there rather than elsewhere, and with whom the shopkeeper had to maintain a relationship to keep his or her "custom," meaning expected purchases in the future. The word did not refer to those who purchased things at a fair or bazaar, or from a street vendor.[citation needed] In commercial, market driven or oriented organizations, the customer is increasingly seen as the 'raison d'être' of the supplier. This view only gained general adherence in USA from the 1950s,[citation needed] among others through the work of Philip Kotler. In the Toyota Production System it has been pushed to the forefront of all deliberations, in connection with added value.[citation needed] In Europe the position of the customer has been recognized somewhat later, mainly due to the after effects of the Second World War and the necessary reconstruction.[citation needed]
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Customer Subcategories
Customer Articles
CRM - The Human Factor
by Teresa Wright
Mar 08, 2007
Although I am a proponent of CRM software and database management, I have never, nor will I run across a software solution that provides Complete CRM. On a note of credibility, my company, Wright Solutions is partnered with a few CRM software provid...
Case Study: Failed Implementation of CRM
by Casey Gollan
Jul 24, 2006
If you're looking to implement a Customer Relationship Management (CRM) solution into your business, this article will highlight some key areas that you may want to cover to avoid costly errors that other companies have made.
Some years ba...
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